Privacy Policy

Privacy Policy

Published on: 1st January, 2021

This privacy policy, which applies whatever the means or the medium used to access the site or its sub-domains and its services (hereinafter referred to as the "Site"), describes the conditions under which, when using the Site, we collect, use, and store information about you, including your personal data, as well as your choices regarding the collection, use and disclosure of these information.
By accessing and / or using the Site, you acknowledge that you have read, understood and agree to be subject to all the terms and conditions of this document. If you do not agree with this policy, you should not use the Site and its related services and you should not disclose your personal information to us.

Identity of the person who collects the personal data

The person in charge of the privacy policy is :

The company mapia services, a simplified private limited company, whose registered office is located at First Floor Nehal Plaza KB Colony Lahore Cantt. (Hereinafter referred to as "mapia").

Operations in which we collect personal data

You can mostly navigate on the Site without identifying yourself, nor communicate your personal data.

You will be required to provide personal information:

Create an account ;

Find the best Pros or services;

Subscribe to our newsletter ;

Contact mapia;

Send a review

Some personal data that can be requested to you are required. The mandatory nature of the data collected is indicated by an asterisk or a red triangle, the other data is optional.

The personal data collected

mapia collects from you the following personal data :

Name, first name, address, email , phone ;

Your username and password ;

Information concerning payment, including credit card, bank information and mobile cash information ;

Your reviews ;

Your picture ;

Your IP address, connection and order history, preferences, interests, viewed products

For Professionals : name of the individuals and company, description of the company's activities, services offered, Facebook and Twitter and other social media pages.

The purpose of collection

mapia collects personal data for the Site user for different goals :

Requests :
mapia collects the personal data of the clients to manage their requests for services, including to transmit the requests to the professionals, to communicate the quotes of the professionals, to deal with any complaints. In addition, mapia collects the personal data of the professionals to manage their accounts, send them requests for services, display their profiles, manage credit consumption, pay invoices and process any claims. In addition, mapia may analyze your data to improve and develop new services, identify trends in the use of the Site and determine the effectiveness of its promotional campaigns. In addition, these data will be retained in order to comply with various legal and regulatory requirements, in particular in order to enable us to establish proof of a right or a contract.

Newsletters :
mapia can use your contact details in order to send you commercial offers and promotions. As soon as you create your account or from the "Notifications" section of your customer area, you can manage the sending of newsletters.

Sharing on social networks :
The Site has sharing tools allowing you to "like" or share a product page on the social networks.. By sharing content on these social networks, you submit to their own personal data protection policy which we encourage you to consult to improve your information regarding the use of your personal data.

The recipients of the personal data collected

The personal data collected is intended for mapia and our partners and enables us to provide you high-quality services on our platform.

In addition, customer data useful for the execution of service requests can be communicated to professionals and vice versa.

In addition, mapia can publish your requests and reviews on other third-party websites or applications. These reviews and requests, which contain only your name, is visible to the public.

In accordance with legal obligations, mapia may also disclose data to third parties when it is necessary to investigate, prevent, take action regarding illegal activities, alleged fraud, situations that may involve potential threats to the Or if we believe, in our sole discretion, that your use is incompatible with this document or the general terms and conditions of use of the Site.

In addition, personal data may be disclosed to a third party if mapia is compelled to do so by law or regulation, by court order, or if such disclosure is necessary in the context of an investigation, or a procedure, on the national territory or abroad.

Technical resources to protect personal data

You acknowledge that total security on the Internet does not exist.

However, mapia has implemented standard technical and organizational security measures to protect your data from accidental or intentional manipulation, loss, destruction, communication or any unauthorized access to information that we collect online.

The access to your customer area containing your personal data is thus only possible by means of a username and a password. You must not disclose or make this information available to others.

Data privacy policies

In agreement with the new regulations regarding the use of your personal data, you have the following rights:

You can modify anytime your personal data directly from your mapia Pros or Client account.

You can exercise your right of access by writing to the following email address: For such cases, prior to undertaking the implementation of this right, we are able to request proof of the identity of the user, in order to verify its accuracy.

You can request the rectification or removal of your personal data. We may retain certain information about you, when required by law or when we have a legitimate reason to do so, especially if we believe or detect fraud or violations of our Terms of Service.

You have the right to object at any time, to the use of your personal data for commercial prospection purposes. You can also manage the sending of our newsletters or oppose such a sending, without charge, as soon as you create your account. You can do so from the "Notifications" section of your profile area or by taking the steps to opt-out, present in each newsletter we send.

You have the right to file a complaint with the competent supervisory authority if you consider that we have not respected your rights.

You have the right to data portability, that is, to receive this data in a structured, commonly used, machine-readable format. Any request for portability can be made to the following address:

The length of the storage of your personal data

Your personal data will be kept for the time necessary to achieve the purposes described above, in this document.

All data used for commercial prospecting purposes is deleted within a maximum of three years from the execution of the contract or last contact with the customer.

Beyond this timeframe, your data will only be kept to comply with our legal or regulatory obligations or, to enable us to prove a right or contract.

The processing of personal data by third party websites

This document applies only to pages on the Site through which mapia collects some of your personal data and not to websites held by third parties.

The Site may contain links to other websites or to features that are not subject to our privacy policy and where practices regarding privacy policy may differ from ours. mapia does not own or operate these websites.

Users should be aware of the privacy notices provided by the websites, as mapia is not responsible and has no control over the information collected, used, disclosed and more generally handled by the sites Internet third party.

In addition, hyperlinks to partner websites sometimes offer competitive games or promotions. By redirecting you to the sites concerned, these third parties may obtain personal data that you voluntarily submit to them to take advantage of this offer. mapia is not responsible for the use of your personal data by these third parties.

Site Policy on Cookies and Other devices

During your visit on the Site, cookies may be used on your terminal and in particular your computer, your tablet or your smartphone.

Our use of Cookies is subject to your express prior and specific consent, before they can be deposited on your terminal.

By using the Site, you agree to the use of Cookies in accordance with this document. If you do not accept the use of these cookies and other devices, you can disable cookies by following the instructions below under "Disabling cookies". However, certain areas of the Site are only accessible with Cookies called "necessary" and you must know that by completely deactivating them you may not be able to access certain contents or functionalities of the Site such as making a purchase.

Cookies policy

Cookies are text files that can identify you as a client and save your personal preferences  as well as technical information .

In addition, we may also use web beacons, also called "pixel web" or "Clear GIF" or similar technologies that are used to verify how you use our Site and to see which pages of our Site you visit.

Types of Cookies used by the website

mapia uses different cookie types :

Cookies called "necessary" allow you to benefit from the essential functions of the Site. Without these Cookies you will not be able to use the Site normally and in particular order a service.

In addition, mapia is required to collaborate with other companies that place Cookies on the Site. These companies assist us in the management of the Site and offer additional services. These Cookies are not required for use of the Site. The use of these Cookies by these third parties is subject to their own data processing conditions and is not covered by this document.

The "measure of audience" cookies allow to analyze the traffic, the trends, and the uses to identify the malfunctions of the Site. This allows mapia to enhance your experience as well as the design and content of the Site to meet your needs.

These Cookies are published by Google Analytics, the web analytics services provided by Google Inc. Google Analytics rely on Cookies to help analyze visitor behavior on our Site. Google Inc. will use this information to evaluate the navigation of our Site, to deduce from the various tracking data, to compile reports on the activity of the Site for us and to provide other services relating to the activity of the Site. Google may also transfer this information to third parties when required by law, or when third parties process such data on behalf of Google. To learn more about the use of these cookies by Google Inc., you are encouraged to refer to the Google privacy policy regarding the use of Cookies.

The "social network" cookies are used to allow you to share the contents of the Site with your friends from the sharing buttons. Social networking vendors then deposit Cookies on your device to obtain and receive information about your use of these sharing services. To learn more about the use of these cookies by social networking publishers, you are invited to refer to the privacy policy of social networking publishers.

Changes to the Personal Data Policy

We may revise or supplement this document in order to take into account new purposes or changes in legislation. Such changes shall be effective as from their publication. To keep you informed of changes, please read this page regularly.